A Study on Emotional Intelligence on the Decision Making by the Employees of Financial Institutions in India
DOI:
https://doi.org/10.46243/jst.2022.v7.i04.pp21-34Keywords:
EmotionalIntelligence, Decision-Making, Self-Understanding, Self-Management, Social awareness, SocialskillsAbstract
This study aims to illustrate the emotional intelligence effect upon the quality of decision-making infinancialinsinuation covered in major cities in India.Toachievetheobjectof this paper, two questionnaires were designed. The first one is made up of 24 parts that weigh theattitudes of the study samples, all of the data related to their self-understanding, self-management,social awareness, and social skills. The second questionnaire is made up of fourteen sections thatreflecttheevaluationofthesamplesinthestudyaboutthelevelofdecision-making.Thetwoquestioners were spread to 140 employees. The population of this paper is all the Bengaluru, Delhi, Hyderabad and Mumbaiemployeesin the financial institutions, and the sample is the employees of the Banks, foreign exchanges, Insurance companies and Broking firms.Afterconductingthestatisticalanalysis,thestudyshowsthatthereisaneffectofusingemotionalintellige nce with self-understanding, self-management,socialawareness, and social skillson thequalityof decision-makingamongthe employees.
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